ITIL, First Line Manager, Global MNC Leading IT Company, Bangalore

Job Description:

• Responsible for Managing the team and its Performance      
• Meet the Client SLA's and maintain a high CSAT      
• Drive Continuous Improvement in the team      
• People Development and ensure High employee Satisfaction      
• Ability to collaborate across multiple teams for process improvement and standardization  
• Ensure a high I-sat      
• Drive Adherence to all aspects under the GDF Implementation      
• Ensuring high adherence to internal business controls

Requirements:

• Ability to provide feedback with appropriate coaching and mentoring skills.
• Knowledge and aptitude in problem solving techniques                                                                                                                                                                                                   
• Exposure to client facing environment              
• Good people management skills
• MBA/BE/Bachelor/MCA