Job Description:
1) Responsible for creating a team with the right mix of skills to meet the client deliverables.
2) Responsible for the morale of staff under management.
3) Responsible for the achievement of Customer Satisfaction objectives for services delivered by the team.
4) Responsible for the achievement of SLA objectives and ensuring that compliance with contract terms and conditions is achieved.
5) Responsible for the achievement of departmental budget and contribution to key targets, Leave, Cost Reduction and Recovery.
6) Responsible for ensuring that team delivers projects that are technically sound and comply with defined standards and procedures.
7) Responsible for ensuring that processes comply and worldwide processes.
8) Gives technical support and consultancy to other teams as required.
9) Ensures team compliance with documented key Operations Management practices and procedures.
10) Ensure systems under management are compliant with applicable security standards.
11) Responsible for personal development to meet business requirements.
12) Responsible for identification and execution of opportunities to improve performance against the organizational business plan.
13) Responsible for Management and escalation of critical situations. This includes executive awareness, Alerts and Critical Situations.
1) Minimum 8 years of work experience. Of which minimum 2 years of People Management experience.
2) Strong Communication Skills.
3) Preferably ITIL V2/3 Foundation certified
